Refund policy

At Prime Charm Hub, we understand that portable toiletry products are purchased for convenience, travel, organization, and everyday personal care. A compact toiletry bag, travel container, grooming accessory, or other portable item needs to arrive clean, complete, functional, and ready to accompany you wherever your plans take you.

This Return and Refund Policy explains when merchandise purchased through https://www.primecharmhub.store/ may be returned, exchanged, replaced, or refunded.

Prime Charm Hub is operated by MN & BA MULTISERVICES LLC, a Florida business.

1. General Return Eligibility

Unless a particular product listing states a different return condition, eligible products may generally be returned within 30 calendar days after the date of delivery.

To qualify for an ordinary return, merchandise should:

  • Be unused;
  • Remain in its original condition;
  • Not have been filled with liquids, cosmetics, toiletries, or other personal-care substances;
  • Not have been washed, stained, contaminated, or altered;
  • Include original packaging and accessories where reasonably available;
  • Not show signs of unreasonable wear or misuse; and
  • Be accompanied by sufficient order information for us to identify the purchase.

Because portable toiletry products may come into contact with personal-care products and personal belongings, hygiene and cleanliness are important considerations when determining whether an item can be accepted for return.

2. Hygiene and Personal-Use Considerations

Certain toiletry products may be intended for personal or intimate use, or may be designed to hold personal-care substances.

For health, hygiene, and resale reasons, a product that has been opened, filled, used, contaminated, washed, or otherwise exposed to personal-care substances may not be eligible for an ordinary change-of-mind return.

This may include products that have been exposed to:

  • Toothpaste;
  • Shampoo;
  • Conditioner;
  • Soap;
  • Cosmetics;
  • Lotions;
  • Creams;
  • Oils;
  • Perfumes;
  • Personal-care liquids; or
  • Other substances.

This restriction does not prevent customers from asserting rights concerning defective, damaged, incorrectly shipped, or otherwise nonconforming merchandise where applicable.

3. Items That May Be Excluded

Depending on the circumstances, the following may be ineligible for an ordinary return:

  • Used toiletry products;
  • Products containing residue or personal-care substances;
  • Products damaged through customer misuse;
  • Items that have been washed or chemically treated;
  • Products altered after delivery;
  • Items missing important components;
  • Products specifically identified as final sale;
  • Clearance merchandise identified as non-returnable; and
  • Products returned outside the applicable return period.

If a product has special return conditions, those conditions may be stated directly on the product page.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or materially different from what you purchased, please contact us promptly.

Email:

[email protected]

For damaged or incorrect merchandise, photographs can significantly assist our review. When possible, please provide:

  1. Your order number;
  2. A description of the problem;
  3. A photograph of the merchandise;
  4. A photograph of the shipping packaging;
  5. A photograph of the shipping label; and
  6. Any other information reasonably necessary to understand the issue.

We may offer an appropriate remedy, which may include replacement, refund, return authorization, or another reasonable resolution.

5. How to Request a Return

Before sending an item back, please contact us at:

[email protected]

Your request should include:

  • Full name;
  • Order number;
  • Product name;
  • Date of purchase;
  • Reason for return; and
  • Photographs or supporting information when relevant.

Please wait for return instructions before sending merchandise to the return address.

Unapproved packages may take longer to process.

6. Return Address

Approved returns should generally be sent to:

MN & BA MULTISERVICES LLC
835 PIPERS CAY
WEST PALM BEACH, FL 33415
United States

We may provide additional instructions depending on the nature of the return.

7. Return Shipping Costs

For a voluntary return caused by a change of mind, incorrect selection, unwanted purchase, or similar customer preference, the customer may be responsible for the cost of returning the merchandise unless otherwise stated or required by law.

When the return results from our error, such as shipping the wrong product or sending merchandise that is defective or materially damaged before delivery, we may provide an appropriate return-shipping solution.

8. Refunds

Once an authorized return is received, the merchandise may be inspected to determine whether it satisfies the applicable return conditions.

If the return is approved, the refund will generally be issued to the original payment method.

The final refund amount may depend on:

  • The condition of the returned merchandise;
  • The reason for the return;
  • Applicable shipping charges;
  • Whether the order was partially returned;
  • Any expressly disclosed non-refundable charge; and
  • Applicable law.

We will not intentionally impose an undisclosed fee simply because a customer exercises a lawful consumer right.

9. Refund Processing

After an approved return has been received and processed, we will initiate the applicable refund within a reasonable processing period.

The customer's bank, card issuer, or payment provider may require additional time before the refunded amount appears in the account.

Accordingly, the date on which we initiate a refund may differ from the date on which the customer sees the funds.

10. Partial Refunds

In appropriate circumstances, we may agree to a partial refund instead of requiring the merchandise to be returned.

A partial refund may be considered where:

  • A minor issue does not prevent reasonable use;
  • Only one component of a multi-item purchase has a problem;
  • The customer elects to retain merchandise with a disclosed imperfection; or
  • Another mutually acceptable arrangement is reached.

A partial refund is not automatically available for every complaint.

11. Exchanges and Replacements

If an eligible product needs to be exchanged, availability will depend upon current inventory.

If the requested replacement is unavailable, we may provide a refund or another suitable option.

For operational purposes, an exchange may sometimes be processed as a return followed by a new order.

12. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible at [email protected].

Cancellation requests are not guaranteed once an order has entered processing, packing, or shipment.

If the order has already shipped, the customer may need to receive the package and follow the applicable return procedure.

13. Incorrect Addresses

Customers are responsible for entering a complete and accurate delivery address.

If an order cannot be delivered because an incorrect or incomplete address was supplied, additional costs may apply if reshipment is requested.

We will make reasonable efforts to assist customers in resolving address-related delivery problems.

14. No Waiver of Legal Rights

This policy is intended to establish ordinary store procedures.

Nothing in this policy is intended to exclude, restrict, or waive any consumer warranty, remedy, or protection that cannot legally be excluded or waived under applicable federal or Florida law.

15. Contact

MN & BA MULTISERVICES LLC
835 PIPERS CAY
WEST PALM BEACH, FL 33415
United States

Contact Person: MONEA COLLETTE WILSON
Email: [email protected]